♿ Our Commitment to Accessibility
Gr8ly is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
WCAG 2.1 Level AA Compliant1. Accessibility Features
We've implemented the following accessibility features across our platform:
1.1 Screen Reader Support
- ARIA Labels: All interactive elements have descriptive ARIA labels
- Semantic HTML: Proper heading hierarchy and landmark regions
- Alt Text: All images include descriptive alternative text
- Form Labels: Every form input has an associated label
- Dynamic Updates: Screen readers are notified of content changes
1.2 Keyboard Navigation
- Tab Order: Logical tab order throughout the interface
- Focus Indicators: Visible focus states on all interactive elements
- Skip Links: Skip navigation links for efficient browsing
- No Keyboard Traps: Users can navigate away from all elements
- Shortcuts: Keyboard shortcuts for common actions
1.3 Visual Design
- Color Contrast: WCAG AAA contrast ratios (7:1 minimum)
- Text Scaling: Text remains readable at 200% zoom
- Responsive Design: Works on all screen sizes and orientations
- No Color-Only Information: Information uses icons and text, not just color
- Readable Fonts: Clear, sans-serif fonts at minimum 16px
1.4 Cognitive Accessibility
- Clear Language: Simple, concise wording throughout
- Consistent Navigation: Predictable interface structure
- Error Prevention: Confirmation dialogs for critical actions
- Helpful Errors: Clear error messages with solutions
- Progress Indicators: Visual feedback for all processes
2. Standards Compliance
Gr8ly aims to conform to the following accessibility standards:
- WCAG 2.1 Level AA: Web Content Accessibility Guidelines (W3C)
- Section 508: U.S. federal accessibility requirements
- ADA Title III: Americans with Disabilities Act compliance
- EN 301 549: European accessibility standard
3. Assistive Technologies
Gr8ly has been tested with the following assistive technologies:
3.1 Screen Readers
- NVDA: Windows (Latest version)
- JAWS: Windows (v2024+)
- VoiceOver: macOS and iOS (Latest version)
- TalkBack: Android (Latest version)
- Narrator: Windows (Latest version)
3.2 Browsers
- Chrome (Latest version)
- Firefox (Latest version)
- Safari (Latest version)
- Edge (Latest version)
4. Known Limitations
We are aware of the following accessibility limitations and are actively working to address them:
- PDF Exports: Some exported PDFs may not be fully accessible (we're working on tagged PDF generation)
- Third-Party Content: Embedded content from partners may not meet all accessibility standards
- Legacy Features: Some older features are being updated to meet current standards
5. Accessibility Testing
We conduct regular accessibility testing using:
- Automated Testing: axe DevTools, WAVE, Lighthouse audits
- Manual Testing: Screen reader testing, keyboard navigation testing
- User Testing: Testing with users who have disabilities
- Expert Reviews: Third-party accessibility audits
6. Keyboard Shortcuts
The following keyboard shortcuts are available throughout the dashboard:
| Action | Shortcut |
|---|---|
| Navigate to Dashboard | Alt + D |
| Navigate to Team | Alt + T |
| Navigate to Campaigns | Alt + C |
| Search | Ctrl + K or Cmd + K |
| Close Modal | Esc |
| Help / Support | ? |
7. Feedback and Support
We welcome feedback on the accessibility of Gr8ly. If you encounter any accessibility barriers, please let us know:
7.1 Contact Methods
- Email: accessibility@gr8ly.io
- Support: support@gr8ly.io
- Phone: 1-800-GR8-LY4U (1-800-478-5948)
7.2 What to Include
When reporting an accessibility issue, please include:
- The web page URL where you experienced the issue
- A description of the problem
- The assistive technology you were using (if applicable)
- Your browser and operating system
- Screenshots or screen recordings (if possible)
7.3 Response Time
We aim to respond to all accessibility feedback within:
- Critical Issues: 24 hours
- High Priority: 3 business days
- Medium Priority: 5 business days
- Low Priority: 10 business days
8. Ongoing Improvements
We are committed to continuous improvement of accessibility. Our roadmap includes:
- Q1 2026: Complete WCAG 2.2 Level AA compliance audit
- Q2 2026: Add customizable color themes for colorblind users
- Q3 2026: Implement voice navigation for hands-free operation
- Q4 2026: Release fully accessible mobile apps (iOS & Android)
9. Third-Party Content
Gr8ly uses the following third-party services, which have their own accessibility policies:
- Stripe: Payment processing - Stripe Accessibility Statement
- Twilio: SMS messaging - Twilio Accessibility
- Vercel: Hosting infrastructure - Vercel Accessibility
10. Legal Information
This accessibility statement was created on February 15, 2026 and is reviewed quarterly.
Gr8ly is committed to compliance with:
- Americans with Disabilities Act (ADA) - Title III
- Section 508 of the Rehabilitation Act
- Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
Accessibility is an ongoing effort. We are dedicated to making Gr8ly accessible to all users, regardless of ability. Thank you for helping us improve.